Right of Withdrawal

Right of Withdrawal


If you are not satisfied with your purchase for any reason, you may exercise your right of withdrawal, without incurring any penalty, within fourteen (14) days of the date you received the products purchased on the caffemauro.com website (the “Website”). 


How to exercise the right of withdrawal  

You have the right to withdraw from the agreement entered into with Caffè Mauro S.p.A., without incurring any penalty and without specifying the reason, within fourteen (14) days of the date of receipt of the products purchased on the Website, notifying the Seller. 

To exercise the right of withdrawal you must inform us by writing to clienti@caffemauro.com, or calling +39 0965.3333.213.

To this end, you may: (i) use the standard form at the bottom of this document, or (ii) submit any other explicit statement of the decision to withdraw. 

You must return the products to Via Boscofangone, 3, 80035 Nola NA, delivering them to the courier for shipment within fourteen (14) days at the latest, commencing from the date on which you informed the Seller of your decision to withdraw. 

The only costs that you must bear are those for returning the products purchased. 

The Right of Withdrawal shall be considered as properly exercised if the following conditions are complied with in full: 

- the Withdrawal Form or any other explicit statement of the decision to withdraw is correctly filled in and sent to the Seller within fourteen (14) days of receipt of the products; 

- the products have not been used or damaged. 

You will be responsible for the reduction in the value of the product resulting from handling it more than is necessary to establish its nature, characteristics and operation. 

The products must be returned in their original packaging with their identification tags. 


Terms and conditions of refund 

If the Right of Withdrawal is exercised following the procedures and terms indicated in this section, the Seller will refund any sums received for the purchase of the products in full, in compliance with the procedures and terms envisaged. 

You will receive a refund of all payments made to the Seller for the purchase of the products, including delivery costs, without undue delay and no later than 14 days from the date on which the Seller is informed of your decision to withdraw from the agreement for the sale of the products. Said refunds will be made using the same payment method used for the initial transaction unless you have expressly agreed otherwise; you will not incur any costs as a result of said refund. Refund may be suspended until receipt of the products or until you have provided proof of their return, whichever is earlier. 

If the terms and conditions for exercising the right of withdrawal are not complied with, you will not be entitled to a refund of the sums already paid to the Seller; however, you may obtain the products back, at your expense, in the state in which they were returned to the Seller, by making an explicit request to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase. 

After returning the products, the Seller will carry out the necessary checks on their compliance with the terms and conditions indicated in the previous paragraph. If the checks result in a positive outcome, the Seller will send you an e-mail confirming acceptance of the returned products. 


Non-applicability of the right of withdrawal 

The right of withdrawal is not applicable to custom-made or made-to-measure products, sealed products that cannot be returned for reasons of hygiene or health protection due to the fact that they have been opened after delivery, and products that are likely to deteriorate or expire quickly. 

The right of withdrawal is also excluded in the additional cases referred to in article 59 of the Consumer Code. 

If the right of withdrawal cannot be applied due to one of the cases envisaged by law, this shall be specifically and expressly indicated on the product sheet and during the purchase process, before you submit the order. 


v 1.0 dated 01.01.2022 


Standard Withdrawal Form  



Facile web S.r.l.

Via Boscofangone, 3, 80035 Nola NA

E-mail: clienti@caffemauro.com



I/we* _______________________ hereby inform you of my/our* withdrawal from the agreement of sale of the following product, entered into on the caffemauro.com website:   






Ordered on _______________, Order number _______________ 


Address of the consumer(s)  ____________________________ 


Signature of the consumer(s)  ____________________________ 


Date ____________ (only if this form is submitted on paper)